Troubleshooting

Common issues and how to fix them

Deploying a position

Deployment failed

This usually means there isn't enough idle USDC in your HyperCore balance. Opening a position needs USDC available that isn't already in use elsewhere in your account.

To fix it:

• Check your available USDC balance on HyperCore
• Add more USDC, or lower the amount you're deploying
• Try again

Balance shows zero

The app reads your USDC balance on HyperCore. If it shows 0, your funds are probably still on another chain or wallet.

To fix it:

• Check that your USDC is on HyperCore, not just in your wallet on another chain
• If it isn't, use the Bridge button in the app to move funds in
• If you just bridged, wait a few minutes and refresh. Bridges can take time to settle

Can't select a risk preset

Each preset has its own minimum deposit, shown in the app. If your amount is below the minimum for a preset, you can't select it. Increase your deposit or choose a different preset.

Trades and fills

Transaction failed or order only partly filled

To protect you from bad prices, Renzo limits slippage on the perpetual side to 0.5%. Before each order, it checks the order book depth and available liquidity, and only fills what it can within that limit. When the market is thin or moving fast, an order may fill partly or not at all rather than execute at a worse price.

This is more likely on smaller markets, where the order books are thinner.

To fix it:

• Wait a few minutes and try again, as liquidity often recovers quickly
• Try a smaller amount
• If a partial fill left your hedge uneven, the hedge guard will catch it. On Auto it rebalances for you; on Manual you'll be notified to act

Position management

My guards aren't acting

Check two things:

• Your trading key. Guards only work while your trading key is active. If it has expired or been revoked, your position stays open but unmanaged. Renew it from Settings on the portfolio page. See Trading Key
• Your automation settings. A guard set to Manual won't act on its own; it notifies you instead. Switch it to Auto from the settings icon on the portfolio page. See Automations

My position was exited

The yield guard exits to USDC when funding has been net negative over its window (two days by default). This is expected behavior when funding turns against the position. You can open a new position once funding recovers. See Automations

My APR dropped

Your yield comes from funding, which changes hourly with market demand. A lower APR usually means funding has dropped, not that something is wrong. Check the live and 30-day average APR in the app.

Withdrawals

My withdrawal is waiting on me

Withdrawals always need your signature. Your trading key can't move funds out of your account. Check your wallet for a pending signature request.

App issues

Page not loading or not updating

• Refresh the page
• Clear your browser cache, or try a private window
• Disconnect and reconnect your wallet
• Try a different browser, or turn off browser extensions that may block scripts
• Check your internet connection

Wallet won't connect

• Make sure your wallet extension is unlocked
• Refresh the page and try connecting again
• Check that your wallet is on the right network
• Try a different browser